Frequently Asked Questions

With whatever you're curious about. We keep the selection small on purpose, so you can compare a few good options instead of a few hundred. If you'd rather have a shortlist, start with Drawer Picks. Those are the products we'd hand a friend.

We start with body-safe materials and brands with a track record, then we compare. Two products that look the same on paper rarely feel the same in the hand, and we'd rather carry the one we'd buy
ourselves. If something is a Drawer Pick, a person here has used it, tested it, or been convinced by someone who has.

Non-porous materials that can be cleaned properly: medical-grade silicone, glass, stainless steel, ABS plastic. Lubricants without ingredients that irritate. We don't carry jelly or PVC toys. If you're unsure about a material, ask us.

No. Every product description tells you what it is, what it feels like, and who it's for, in plain words. If you still have a question, write to us. Nobody here will be surprised by it.

Yes. Your order arrives in a plain box with a plain label. The label says Hidden Drawer Co. and nothing else, and nothing on the outside says what's inside.

Orders are processed and shipped within one to two business days. You'll get a tracking number by email as soon as it's on its way.

Standard shipping usually takes three to five business days within the US. Expedited takes one to two. Shipping options and prices are shown at checkout before you pay.

It depends on the method you choose and where it's going, and you'll see the exact cost at checkout. Standard shipping is free on US orders of $100 or more, after any discounts.

We pack and ship quickly, so once an order is placed we can't edit it or change the address on our end. If the package is already moving, the carrier may be able to redirect it using your tracking number.

A neutral descriptor, not "Hidden Drawer." We'll confirm the exact wording here before launch.

Because of the intimate nature of what we sell, all sales are final. Once a product leaves our warehouse it can't be resold, whether or not it's been opened. We know that makes the decision feel heavier, which
is exactly why we keep the selection small and describe things honestly.

Check your order as soon as it arrives. If anything is defective, contact us within five days of delivery and we'll exchange it. After that, most of our products carry a manufacturer's warranty, and we'll help you find the right contact.

Through the contact page, or reply to any email we've sent you. A person reads it. We're here for product questions as much as order questions, and there's no such thing as an awkward one.

Yes. You must be 18 or older to shop here.

We use it to process your order and, if you've signed up, to send the newsletter. We don't sell it. The full details are in our privacy policy, and you can opt out of ad-related data sharing on the Your Privacy
Choices page.