Refund policy

Why everything is final sale

Once a product leaves our warehouse, it can't be resold, whether or not the packaging has been opened.

That applies to everything we carry: toys, lubricants, condoms, lingerie, wellness products, and anything else that could come into contact with skin or body fluids. This is a health and safety rule, not a preference, and every reputable shop in this category works the same way.

We know that makes the decision feel heavier. It's exactly why we keep the selection small and describe every product honestly: what it is, what it feels like, and who it's for. If you're unsure before you buy, ask us. We'd rather answer a question than have you guess.

Damaged, defective, or wrong items

Please check your order as soon as it arrives. If anything is damaged in transit, defective out of the box, or not what you ordered, contact us within five days of the delivery date shown on your tracking.

Include your order number and a photo if you can. We'll exchange the item or, if we can't, refund it.

After five days, most of the products we carry are covered by a manufacturer's warranty. We'll help you find the right contact and what they'll need from you.

Discounted items

Items bought on sale or with a discount code are final sale and can't be exchanged, except where they arrive damaged or defective as described above.

Cancellations and changes

We pack and ship quickly, usually the same or next business day, so once an order is placed, we can't cancel it, change the items, or change the address on our end.

If your package is already on its way, the carrier may be able to redirect it using your tracking number, though that's not guaranteed.

Refunds

Approved refunds go back to the original payment method within five to ten business days of our confirmation, depending on your bank.

How to reach us

Contact us through the contact page, or reply to any email we've sent you about your order. A person reads it.